Please inspect the packaging of your item(s) when they arrive, if you notice any damage you should make note of it when signing for delivery.  If your item(s) do arrived damaged, please send photos to and we will process an insurance claim on your behalf.



All orders cancelled after 24 hours are subject to a $20 administration fee, whether or not your order has shipped.  If you order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.


Returns on NIXY Products:

28 Calendar day return policy on all NIXY products. If you are not happy with your purchase for any reason, you can return it within 28 days from date of purchase for a full 100% refund of the original purchase price. We will cover the cost of return shipping. Product must be in the same new condition as when it was received. 

For warranty claims on all NIXY products, shipping will be paid on product returns covered by warranty up to 1-year from date of purchase.